Need help?
Getting care can be confusing. Find answers to some of our frequently asked questions (FAQs).
FAQs
We’re here 8am-8pm, seven days a week. We are closed on Independence Day, Thanksgiving Day, and Christmas Day.
If you’re a member, we have on-call support available.
We use Zoom for video visits. Zoom is free and easy to use. Click here to see how to join your meeting from a smartphone or tablet, from a computer, or by phone call.
Most members will start with weekly group therapy sessions. These sessions are generally about 1 hour long. They’re an important part of our recovery program.
Of course! Rescheduled visits may not be available that same day. But we try our best to get you in as soon as we can.
Many members call into their meetings using a landline phone. Click here for step-by-step instructions on joining your appointment by phone call.
You’ll get prescription refills after you attend your visit or group session. Our Medication Team works hard to make sure you get your prescriptions in a timely manner including working on prior authorizations and more. Allow up to 2 hours after your session or appointment for your prescription to be available at your pharmacy.
Call our main phone number at 866-679-0831 and we’ll connect you to our Medication Team.
Give us a call! We’ll connect you to the right person on your care team. In some cases, we might schedule a 1:1 with a medical provider to talk about your needs.
That’s fine by us! You don’t need to take medications to participate in our program. You can still join your group sessions and check-ins with our medical providers and can always decide to go back on medications at a different time.
