How to join your group meeting or telehealth appointment on Zoom
iPhone | Android | Without the app | From a computer | By phone call
Better Life Partners uses Zoom, a video chat tool, to provide care and connect with each other virtually.
Zoom is available as a free app for smartphones or tablets.
You can also use Zoom from a web browser on a computer.
We encourage all members to turn on their cameras during meetings, as it helps counselors, medical providers, and fellow members to communicate and connect with each other.
Here are some of the benefits of using Zoom with Better Life Partners:
- Join your meeting directly, without calling into Central and waiting for a transfer
- Better audio quality
Not able to join via video?
Not a problem. You can still join on Zoom with your camera off, or you can always call into your appointment or meeting. We’d also be happy to help you troubleshoot any technical issues when you call in to Central.
How to join Zoom from an iPhone
First, download the app.
To download Zoom on an iPhone or other iOS device like an iPad, follow these steps:
1. Navigate to the App Store.
2. In the bottom right corner, click Search.
3. Search “Zoom” in the search bar.
4. Once the results appear, tap the “Get” button to the right of “Zoom Workplace.” Zoom will start to download on your device.
When the mobile app finishes installing, the Zoom app icon will appear on your home screen.
5. After you complete the download, you can begin using Zoom by the following methods:
If you stayed on the Zoom App Store page, tap Open.
If you exited the App Store, tap the Zoom mobile app icon on your Home screen.
Join your meeting or appointment
To join a Zoom meeting from an iPhone or iOS device, click the link provided in your text or email reminder notification from Better Life Partners, and follow the on-screen instructions.
If there are any issues with the link, follow these steps:
1. Open the Zoom mobile app.
2. Tap the “Join” icon.
3. Enter the Meeting ID provided in your text or email reminder message.
4. Click “Join.”
5. You will be brought into the waiting room and the host will let you in as soon as they are ready.
Connect to Audio
To connect to audio in a Zoom meeting, follow these steps:
1. Locate the “Join Audio” button near the bottom left corner of the Zoom screen.
2. Click “Join Audio” and follow the on-screen prompts to allow your device to connect to the microphone.
Mute / Unmute
To mute and unmute, click the microphone “Audio” icon near the bottom left corner of your Zoom
Screen.
Turn on Video
We value face-to-face interactions to better connect with our members. Whenever possible, we encourage you to turn your camera/video on during meetings and visits. To turn on your video in a Zoom meeting, click the “Video” camera icon near the bottom left corner of your Zoom screen.
How to join Zoom from an Android device
First, download on Google Play
To download Zoom on an Android, follow these steps:
1. Navigate to the Google Play Store app.
2. At the bottom of your screen, tap “Apps.”
3. Tap the Search icon in the top right corner.
4. In the search bar, type “Zoom.”
5. Once the results appear, tap “Zoom Workplace.”
6. Click “Install.”
7. Tap “Accept” to confirm the installation. Zoom will begin to download on your Android device.
When the mobile app finishes installing, the Zoom app icon will appear on your home screen.
8. After you complete the download, you can access and begin using Zoom by the following methods:
If you stayed on the Zoom Google Play page, tap Open.
If you exited the Google Play Store, tap the Zoom mobile app icon on your Home screen.
Join your meeting or appointment
To join a Zoom meeting from an Android device, click the link provided in your text or email reminder notification, and follow the on-screen instructions.
If there are any issues with the link, follow these steps:
1. Open the Zoom mobile app.
2. Tap the “Join” icon.
3. Enter the Meeting ID provided in your text or email reminder message.
4. Click “Join.”
5. You will be brought into the waiting room and the host will let you in as soon as they are ready.
Connect to audio
To connect to audio in a Zoom meeting, follow these steps:
1. Locate the “Join Audio” button near the bottom left corner of the Zoom screen.
2. Click “Join Audio” and follow the on-screen prompts to allow your device to connect to the microphone.
Mute / Unmute
To mute and unmute, click the microphone “Audio” icon near the bottom left corner of your Zoom screen.
Turn on Video
We value face-to-face interactions to better connect with our members. Whenever possible, we encourage you to turn your camera/video on during meetings and visits. To turn on your video in a Zoom meeting, click the “Video” camera icon near the bottom left corner of your Zoom screen.
How to join Zoom from a computer
Download Zoom for computers
To download the Zoom app on a computer, such as laptop or desktop:
1. Visit the Zoom Download Center.
2. Under the “Zoom Workplace Desktop” app, click “Download.”
At the bottom left of your screen, the Zoom installer (ZoomInstaller.exe for Windows, zoomusInstallerFull.pkg for macOS, or the 32-bit/64bit Linux installer) will automatically start downloading the Zoom desktop app. If downloading doesn’t start, double-click the Zoom installer to begin the desktop app install.
Note: After the Zoom desktop app installation is complete, a Zoom icon will appear on your desktop.
3. Complete the installation process.
4. Double-click the Zoom desktop icon to begin using Zoom.
Learn more about specific details for Linux and macOS installations.
Join your meeting or appointment
To join a Zoom meeting from a computer, simply click the link provided in your text or email reminder notification, and follow the on-screen instructions.
If there are any issues with the link, follow these steps:
1. Open to Zoom desktop client app.
2. Click the “Home” tab.
3. Tap the “Join” icon.
4. Enter the Meeting ID provided in your text or email reminder message.
5. Click “Join.”
6. You will be brought into the waiting room and the host will let you in as soon as they are ready.
Connect to Audio
To connect to audio in a Zoom meeting, follow these steps:
1. Locate the “Join Audio” button near the bottom left corner of the Zoom screen.
2. Click “Join Audio” and follow the on-screen prompts to allow your device to connect to the microphone.
Mute / Unmute
To mute and unmute, simply click the microphone “Audio” icon near the bottom left corner of your Zoom screen.
Turn on Video
At BLP, we value face-to-face interactions to better connect with our members. Whenever possible, please be sure to have your camera/video on during meetings and visits. To turn on your video in a Zoom meeting, click the “Video” camera icon near the bottom left corner of your Zoom screen.
How to join your meeting or appointment without downloading the Zoom app
Si no puede descargar la aplicación Zoom, también puede unirse a las reuniones de Zoom desde su navegador web, como Google Chrome, Safari, Microsoft Edge o Firefox.
Here’s how:
1. Click the Zoom link provided in your text or email reminder notification from Better Life Partners.
2. A pop-up window will prompt you to open or download the Zoom app. In this window, click “Cancel.”
3. Select “Join from your browser” near the bottom/center of the web page.
4. If prompted, choose the option to allow Zoom to use your microphone/camera.’
5. Enter your first name and last initial under “Enter Meeting Info” to join the meeting.
6. Optionally, select the box next to “Remember my name for future meetings” if you would like to join under the same for future meetings.
7. Click “Join.”
You will be brought into the waiting room and the host will let you in as soon as they are ready to get started.
How to join a Zoom meeting by phone call
You can join your meeting or appointment by calling in on a phone. This might be helpful if you are calling in on a landline, a cell phone without a camera, or have limited Wifi/Internet connectivity.
If you are joining your meeting by phone call, following these steps:
1. Dial the Zoom phone number: (646) 558-8656.
2. When prompted, enter the Meeting ID provided in your reminder message from Better Life Partners.
3. Press the # (pound) button.
4. When prompted, press # (pound) to bypass the “Participant ID.”
5. You will be placed on a brief hold while Zoom transfers you into your meeting. Do not hang up the call during this hold as it may take a few moments for the Coordinator to bring you in from the waiting room.
6. Once you are admitted into the meeting, you can mute and unmute your microphone by pressing *6.
